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Adwords only shows a blank white screen

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

After logging in, Google Adwords shows 'Loading' briefly, then a blank (white) screen

 

It appears to be a javascript error: Cannot read property 'a' of null

com.google.ads.apps.usermgmt.getstarted.client.main.Module-0.js line 3389

function cZm(a,b){uZl(a.a.c,a.a.b,b.a);!nRq().length&&uQq('#'+b.a)}

 

The page is loading until that point, and then everything stops when it hits that error, and I am left with a blank screen in my browser. Same thing happens after clearing cache and trying on different browsers.

1 Expert replyverified_user

Re: Adwords only shows a blank white screen

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hi Will C,

Welcome to adwords community. Check your browser plugins and delete all irrelevant plugins. Try to loing adwords interface in private window.

Hope it helps you.

Re: Adwords only shows a blank white screen

Rising Star
# 3
Rising Star
Hi Will,

Welcome to the Community!

Could you try logging in to www.adwords.google.com using Chrome - Incognito?
Sumanth Sridhar

Re: Adwords only shows a blank white screen

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
I have tried logging on to incognito and from different browsers etc..

I see a blank page with this address: https://adwords.google.com/um/Welcome/Home?a=1&sf=bb&clickid=sn-2r-bb-za-01252015&subid=ww-ww-et-sig...

after logging in adwords - my account is linked to my MCC.

Re: Adwords only shows a blank white screen

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I happened to see a similar error. One blank page with a 1x1 px blank gif.
It is because of your firewall or antivirus. You may need to allow it as a trusted url to work properly. I have written a post here. http://rooturaj.com/technology/online-security/solved-blank-page-in-adwords-1x1-problem/