AdWords
2.3K members online now
2.3K members online now
Get started with AdWords - learn the basics to get set up for success
Guide Me
star_border
Reply

Adwords Editor 9.8.1 - downloading accounts problem

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hey, 

 

I keep getting this internal error everytime I try to download one of my accounts in editor...

 

[1096940785] InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.<init>(InternalApiErrocom.google.ads.api.shasta.ShastaServerException: <eye3 title='RpcStatus=APPLICATION_ERROR. AppErrorCode=11. Detail=FlowControl RPC error: /ShastaStreamingClient.FlowControl to (unknown) : STREAM_BROKEN Connection to server broken'/>
RpcErrorDetail=FlowControl RPC error: /ShastaStreamingClient.FlowControl to (unknown) : STREAM_BROKEN Connection to server broken
Message= ...

 

I handle roughly 20 big accounts with many keywords (30k+).  I somehow managed to download a few accounts, but most of the time my download is halted and I am presented with that error. 

 

It could be a windows 7 problem.  This is my first time using adwords editor on this computer.  I was using an older computer with windows xp sp3 a month earlier and everything was working normally. 

 

Here are the things I've tried:

-uninstall/reinstall

-running as administrator

-turning on windows xp sp3 compatibility mode

-installing previous 9.7.1 version

 

No luck...

 

If you have any ideas that could help, I would love to hear them. 

 

Thanks

2 Expert replyverified_user

Re: Adwords Editor 9.8.1 - downloading accounts problem

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

I am having the same problem today, I am using the adwords editor on this computer for long time and it always worked ok in the past. My guess is that the problem is on Google server.

 

Re: Adwords Editor 9.8.1 - downloading accounts problem

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Same problem here.

I don't know if it is realted but it started after I reinstalled Windows 7

Re: Adwords Editor 9.8.1 - downloading accounts problem

Badged Google Partner
# 4
Badged Google Partner

Same Problem Here.

 

 

Exactly same message.

 

István

 

Re: Adwords Editor 9.8.1 - downloading accounts problem

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

We're having the same problem here for many accounts, but some accounts are still being downloaded completely.

Can not find any correlation for the accounts that are giving this error.. 

Hope that Google will fix this asap.

Re: Adwords Editor 9.8.1 - downloading accounts problem

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

I'm having the same issue.

Re: Adwords Editor 9.8.1 - downloading accounts problem

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Same issue.  Is the API down this morning?

Re: Adwords Editor 9.8.1 - downloading accounts problem

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Same problem,

 

Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Adwords Editor 9.8.1 - downloading accounts problem

Google Employee
# 9
Google Employee

There was a service issue starting around noon (Pacific) yesterday that should be fully resolved by noon (Pacific) today.

Re: Adwords Editor 9.8.1 - downloading accounts problem

Follower ✭ ✭ ✭
# 10
Follower ✭ ✭ ✭
This issue has peaked by up today for me with 1 account, 2 computers.