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Ads suddenly not performing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I created a campaign recently I am fairly new to adwords.  After setting up everything my ads were up and running, after analyzing them i decided to lower my cpc a little and add few more image ads (which were approved recently) after that my campaign has just halted! no impression,no clicks anymore i changed the cpc back to what it was (even higher) checked everything rolled back any changes and still nothing. No issue in billing,ads are approved impressions/clicks are stuck from the last 6 hours. I am promoting a local event which 3 days from now and it is frustrating see this problem.

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Accepted by topic author Uzair K
March 2016

Re: Ads suddenly not performing

Visitor ✭ ✭ ✭
# 12
Visitor ✭ ✭ ✭

I already emailed them yesterday and just got this reply and all of a sudden adwords is useless in my case : 

 

I understand you're concerned about your ad serving status. It appears that your account is under review, which may be the reason why your ads have stopped running temporarily. We periodically review accounts for security purposes and to verify billing information and compliance to our advertising policies.
During this review, your ads may be stopped from showing until our review is done. For security reasons, we're unable to share further information on the review process.
I've consulted a specialist team on priority regarding the status of the review and will aim to provide you with an update within 2-3 business days. I'll be monitoring your account closely and share an update with you shortly.

 

 

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Re: Ads suddenly not performing

Top Contributor
# 2
Top Contributor
Hi there;
What is the ad status?
https://support.google.com/adwords/answer/1722129?hl=en
When you hover on the speech bubble next to the ad status what message do you get?

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Ads suddenly not performing

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Ad statuses are : Approved

AdGroup status : Eligible

Re: Ads suddenly not performing

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Wow. No response from mail,forum anywhere.

Re: Ads suddenly not performing

Top Contributor
# 5
Top Contributor
Try this troubleshooter;
https://support.google.com/adwords/troubleshooter/1711301?hl=en
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Ads suddenly not performing

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Already checked all of those. My max cpc is twice the avg cpc so I am sure that is not the problem. Ad placement is fine, was getting good impressions and clicks.No issue in billing. All ads are approved. One thing I noticed in placement is this :
This ad group isn't currently available for serving. Please try again later.
Internal error.
On all placements.
I have more than 60 placements all with adsense and my cpc is high enough to get my ad listed.

Re: Ads suddenly not performing

Top Contributor
# 7
Top Contributor
Do you have banners in all sizes?
Raise the bid., although already high.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Ads suddenly not performing

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Yes I have banners in most of the sizes and they were performing under by max cpc,Which i have raised thrice since yesterday. Still no use. My ads ran again for like 5 minutes and i got 200 impressions with 8 clicks and then stopped again from the last 8 hours.

Re: Ads suddenly not performing

Top Contributor
# 9
Top Contributor
Test a different targeting method. (e.g topics..) just to see if you get impressions.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Ads suddenly not performing

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
I have also tried that. I removed my placements and got a warning that my ad would be targeted to a broad range of audience (100m-500m) and raised my cpc and budget significantly just to see if this was the issue. still no avail after 6 hours.