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Ads not showing due to OS choice?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
I created a new campaign for an iPhone app, in the Devices section set it to appear only on mobile devices with iOS version 4.2 or above.
Looking at the keywords in the Ad Group, it shows that the ad is NOT displaying with the reason:
"Your ads are only eligible to show for the mobile operating systems that you've selected"
...which is what I wanted, but it appears it's not displaying at all. Cananyone tell me what I've done wrong?
1 Expert replyverified_user

Re: Ads not showing due to OS choice?

Top Contributor
# 2
Top Contributor

Hi Ashley,

 

First, a question. Are you seeing 0 impressions for your ad, or are you just looking at the bubble info? Did you just now create your ad, or has it been running for a while.

 

If you log into AdWords with your desktop (or laptop, or anything than an iPhone with iOS version 4.2 or above), it's likely you will always see this message. The bubble thing analyses that particular moment in time, and, I suspect, the device you are using. The message is telling you that if you searched for that keyword "right now using this device", your ad will not show because you don't have the right OS.

 

I don't know if this is possible, but have you checked that little bubble while logged in using your iPhone? I believe you will get a different answer if you do.

 

If not, I do apologize! Please let us know if this answered your question. I'll be watching for a while.

 

Best of Luck!

 

Pete

 

 

 

petebardo -- Deadhead doing AdWords

Re: Ads not showing due to OS choice?

Explorer ✭ ✭ ☆
# 3
Explorer ✭ ✭ ☆

What respond do you get when you go to Tools and Analyses  >>Ad Preview and Diagnose >>  and check the Device ??