AdWords
2.8K members online now
2.8K members online now
Get started with AdWords - learn the basics to get set up for success
Guide Me
star_border
Reply

Ads Not Appearing

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi everyone,

 

I recently signed up for AdWords but I'm having an issue with my account. My ads are setup and set to "Eligible" however they are not gaining any impressions or clicks. I tried calling the phone number xxx-xxx-xxxx however the support telephone prompt requests my customer ID. When I enter this ID, it says the number is invalid however I am entering it exactly as it appears on the top right of my AdWords account.

 

The new accounts team said they cannot help and I cannot gain phone support unless I have this customer ID however my ID does not allow me through the phone prompt.

 

Can anyone offer any advice on how to get my account setup?

 

Thanks in advance for your help!

3 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Ads Not Appearing

Top Contributor
# 5
Top Contributor

Hi fxplugins,

 

If your account is under review, there is usual no indication of that in the AdWords interface.

 

How recently did you create your account? A day, a week? If you called support less than a day after creating your account, I would try again. Just punch in the numbers, no symbols.

 

Best of Luck!

 

Pete

 

petebardo -- Deadhead doing AdWords

View solution in original post

Re: Ads Not Appearing

Zee Community Manager
Community Manager
# 2
Zee Community Manager
Community Manager

Hi fsplugins

 

For your security, I removed your account CID. Unfortunately, I won't be able to troubleshoot why the system would refuse your ID number. Could it be that you typed some of the numbers wrong?

 

There are several possibilities why your ads are not showing: 

 

1. Your account is under review. This is a standard procedure to make sure that we have accurate billing information, that your landing pages are within our policy guidelines, etc. The AdWords specialists try to keep the reviews as brief as possible.

 

2, Your ads are under review. Read more here

 

3. You didn't specify what is your payment option. If you are on manual form of payment, you need to make a payment first in order for your ads to run. Please read more in this help center article. 

 

If your ads are not running after you check your account, post back and let me know.

 

Best,


Zee

Zee
G+

Re: Ads Not Appearing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Zee,

 

Thank you for your reply. I don't have any notifications stating my account is under review. The account has been setup for about a week now. I have entered my credit card as a payment method and it appears to be setup correctly.

 

Any other suggestions?

Re: Ads Not Appearing

Top Contributor
# 4
Top Contributor

Hi,

 

"If you are on manual form of payment, you need to make a payment first in order for your ads to run."

 

Details: When you were creating the AdWords account you were prompted to opt in for either automatic (post-) payment or manual (pre-) payment. Chances are you selected prepayment which translates you have to fund the account before any of the ads can run. It's like fuel for a vehicle. The amount of funding, of course, depends on your decision.

 

My 2 cents.

 

Best,

Lakatos

Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Ads Not Appearing

Top Contributor
# 5
Top Contributor

Hi fxplugins,

 

If your account is under review, there is usual no indication of that in the AdWords interface.

 

How recently did you create your account? A day, a week? If you called support less than a day after creating your account, I would try again. Just punch in the numbers, no symbols.

 

Best of Luck!

 

Pete

 

petebardo -- Deadhead doing AdWords

Re: Ads Not Appearing

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

hi,

no ads showing in my serch at all.

see the screenshot i attached.

why is that?

ללא שם.png

 

Re: Ads Not Appearing

N/A
# 7
N/A
I think this whole thing is full of BS, never works and never will. just a good way for google to make some money

Re: Ads Not Appearing

Google Employee
# 8
Google Employee
Hi. If you have a new question or issue with your Adwords account, please feel free to create a new thread for the community to reply to.

Re: Ads Not Appearing

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
i know that google adwords work because i have a few adds going and im getting 1000 click per da and im geting 10000$ a week form my buesnes becuase of adword.