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AdWords Editor 11.1.1 failing to download

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

I'm unable to use AdWords Editor 11.1.1 because it's failing to complete download of an account. I've tried uninstalling and reinstalling. It's a single account from my MCC which I'm trying to download.


The dialogue box opens and it looks as though it's downloading but it just hangs indefinitely. We don't have internet connection issues and it's a tiny account so not a time issue. 

 

I've had problems with past versions too.

 

Can someone help please?

 

Thanks,


Dids

adwords-editor-issue.jpg

1 Expert replyverified_user

Re: AdWords Editor 11.1.1 failing to download

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
On the 3rd try the campaign did successfully download but it has now crashed when trying to upload changes. After re-starting the programme it did upload.
Is it just me or is AdWords Editor a lot more unstable since version 11 was launched?

Re: AdWords Editor 11.1.1 failing to download

Google Employee
# 3
Google Employee
Please submit details at https://support.google.com/adwords/editor/contact/awe_gen

Ignore any boilerplate responses.

Re: AdWords Editor 11.1.1 failing to download

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thank you ApeMan, I've done that