Ad Extensions Changed
I created my ad yesterday, and it was approved pretty quickly. I added Ad Extensions (call-out, phone# and some site-links), but in checking in the Preview & Diagnostic tool, none of those are showing and instead, it shows my mailbox address, with the below message:
There is no mention at all of the call-out or site links that were supposed to be there.
Our company provides a specialized service that covers 3 large counties in California and having my mailbox address on there can be counter-productive and misleading, as potential clients will generally look for someone local.
Re: Ad Extensions Changed[ Edited ]
September 2016 - last edited September 2016
Hi @Rod V,
It sounds like you have dynamic site links turned on for your campaign, which are automated.
To disable an automated extension:
- Sign into your AdWords account.
- Click the Ad extensions tab.
- Click the “View” dropdown and select Automated extensions report.
- Click Automated extension options (advanced).
- Click Edit next to “Show all automated extensions for this account”.
- Click Exclude specific automated extensions for this account.
- Check the box next to the automated extension you’d like to disable.
- Click Save.
Note: Disabling an automated extension will stop it from showing with any ads in this account.
Further, you should check and see what address is shown/being used with your location extension. There are several extensions in a drop down menu under the ad extensions tab. Your location extension will pull the address used on your Google G+ business page, once it is linked.
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Ad Extensions Changed
Thanks for the reply. I followed your instructions, but there were no automated extensions.
I went back and checked through the Ad Extensions, and found a local extension there, which I removed. Not sure how that appeared there, as I deliberately didn't set that up.
Anyway, hopefully it's sorted now and my assigned extensions will display instead.
Appreciate the help.
Ad Extensions Changed[ Edited ]
September 2016 - last edited September 2016 by CassieH
could you add location links if you want your ads to be shown locally?
<edited by a Community Manager as noted below>
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