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Ad Builder 'Preview & Save' seems frozen

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am using Ad Builder to make a display ads this morning.  


I made my ads, selected "Preview and Save," and nothing happens.  I don't see any error messages.  I wonder what's up.  Help?


(Notes:  I experienced error messages, made changes and the error message disappeared, like they should. I submitted another display ad, and it saved successfully for review, which I am accustomed to.)



1 Expert replyverified_user

Re: Ad Builder 'Preview & Save' seems frozen

GDi Google Employee
Google Employee
# 2
GDi Google Employee
Google Employee
Hi ChrisatGIM,

That's odd, the display ad builder usually works really well. One thing that I would recommend is that you try clearing cache and cookies, it tends to help when there are no other likely reasons for the problem. You can see the instructions here:

Alternatively, you can try using a different browser.

Let us know how this works out for you, fingers crossed!