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Account suspended billing couldn't be verified.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I used ad words originally about 2 years ago because I got a promotional card. My account basically did nothing for a while after that.   I have recently logged into my account and put 100$ in credit on my account.  However I have a large red bar at the top that says "Your account is suspended because your billing information can't be verified"  As far as i know I have updated the billing information.  

 

I assume this happened when my account balance dropped to nearly zero after my credits ran out. However now that I have put 100$ on the account. I still can't get it out of this suspension.

 

Its been over a week now.

Re: Account suspended billing couldn't be verified.

Community Manager
# 2
Community Manager

Thanks for reaching out.

I've passed along to one of our specialists so they can take a look at your account and provide more specific information. They'll be reaching out via email.