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Account Suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I've read other posts on this and we don't relate in any way, our service http://www.lexreception.com is a service selling live receptionist services direct to clients. We aren't an affiliate and I don't believe anyone had this domain prior to us.

 

Any ideas why we would have been banned? We just created a new account last week and were banned the next day. Thanks!

 

Shaun

2 Expert replyverified_user

Re: Account Suspended

Top Contributor
# 2
Top Contributor

Hi Shaun,

 

Nothing jumps out at me from your web site.

 

How did you set up your account?

Do you use the same credit card for another account?

Did you set up multiple campaigns with the same targeting and keywords?

Was your credit card declined?

Did you get an email from Google? What did it say?

 

Any other info you can provide?

 

Thanks,

 

Pete

 

petebardo -- Deadhead doing AdWords

Re: Account Suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

We got:

 

This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message. If you have any questions, please feel free to email us through the AdWords Help Center at  https://adwords.google.com/support/bin/request.py.



Dear AdWords Advertiser,

It has come to our attention that your Google AdWords account does not comply with our Terms of Service and Advertising Policies.  As a result, your account and any related accounts have beensuspended, and your ads will no longer run on Google.  Please be aware that you are prohibited from possessing or creating any other AdWords accounts, both now and in the future.  For more information on AdWords suspension policies visit this link: http://adwords.google.com/support/aw/bin/static.py?topic=28449&guide=28446&page=guide.cs&hl=en_US

If you have a prepaid balance remaining in your account, you can request a refund at any time, by following the instructions at http://adwords.google.com/support/aw/bin/answer.py?answer=8440&hl=en_US.

If you believe your account was suspended in error, please contact us through the AdWords Help Center.

Sincerely,
The Google AdWords Team
  1. We set it up under our MCC.
  2. Nope.
  3. We have a few keywords that cross over, but not that many.
  4. (see above)

Any ideas? Thanks!

Re: Account Suspended

Google Employee
# 4
Google Employee

Hi Shaun,

 

There are a number of reasons that could lead to an account suspension related to a violation of our terms and conditions. In some cases, we're able to provide details and request a re-review from our specialist team. In others, for security reasons, we're unable to provide further information.

 

It's best to contact our support team via 1-800-2GOOGLE to ask about your specific situation for your account. Our team would be happy to research further for you.

 

Thanks for your understanding, and sorry to not be of more specific help (since we're not able to access/post about your account specifics on this forum).


Sarah

Re: Account Suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I did call and opened a case, it's been a week and the nice adwords person who I am working with can't seem to get an answer from her elevated ticket with the California team. Thanks!