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Account Review

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My ads stopped running 4 days ago. I am losing money every day. This is not a free service, as I spend a fortune I expected more professionalism from Google. As I cannot rely on Google, who else can I use?

 

Thank you for your email. Matilde here, I'll be happy to help you with your question.

 

It appears that you have some questions about why your ads aren't showing.

We checked your account and found that it's currently under review by our specialists. In an effort to provide the best experience for our users and advertisers, some accounts are submitted for review to ensure that they comply with our policies. This review typically takes about 3 working days. Your ads won't show during this time, but they'll automatically be eligible to show again as soon as our review is complete.

 

Thank you for your patience and we apologise for the disruption to your ad delivery.

 

If you have any other questions or need further clarification please don't hesitate to contact me again.

 

Kind Regards,

 

The Google AdWords Team

1 Expert replyverified_user

Re: Account Review

Top Contributor Alumni
# 2
Top Contributor Alumni

Did you have a question?

 

I wanted to point out, though, that a review "typically" takes three days but if the number of ads needing review is unusually high, it can take 5-7 working (Monday-Friday) days and image ads generally always take longer since more of the process is manual.

 


Theresa
Google AdWords Top Contributor
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Re: Account Review

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi

 

What is th elogic behind stopping all ads. This causes some serious damage to small business. Surely they can leave the ads running?

Re: Account Review

Zee Community Manager
Community Manager
# 4
Zee Community Manager
Community Manager

Hi quotes4,

 

It's in our interest to keep our users ads running. As Matilde correctly informed you, your account is under review and it might take couple of days to review it and make sure that we have accurate billing information, that your landing pages are within our policy guidelines, etc. The AdWords specialists try to keep the reviews as brief as possible. Again, it's our best interest to provide a great user experience for those who click on your add.
Best,
Zee

 

 

Zee
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