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weeks with no response from google, please help. I've tried to verify and remove duplicate

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I've been trying to get an answer from google for weeks and I'm not sure what I can do.  I have spent the last 4 months building a restaurant and about a month ago I tried to get listed on google so I show up as a business, on searches and maps.  They mailed me a verification card and I followed the steps.  in the main area my restaurant is listed twice, when I click on "manage business" there is a red bar at the top that says "Google has suspended your page due to quality issues."   I have appealed to be reinstated weeks ago - no response.  I've tried emailing, searching for issues online, and doing everything else in between.  I'm having many calls from people asking why we don't show up on google, it's damaging for business. Please help me out, thank you!

 

Tim

 

 

Business: Hundred North, at 100 North Commercial Street in Bellingham Washington

Business Phone: (360)594-6000

Cell phone: 360.201.5453 

https://plus.google.com/110576356649763445228/about?gmbpt=true&hl=en&_ga=1.201405977.981481.14707059...

 

 

 

 

 

1 Expert replyverified_user

Re: weeks with no response from google, please help. I've tried to verify and remove duplicate

Top Contributor
# 2
Top Contributor
Hi Tim,

Could you explain further what you mean by "in the main area my restaurant is listed twice" please? Do you mean you see two listings for your business in the dashboard at business.google.com/manage or somewhere else?

If you could provide a screenshot of what you see that would be very handy. You may have to upload the screenshot to a 3rd party site (like Google photos: photos.google.com) and then share the link as it is not easy to post screenshots in this forum.

Priya Chandra, Google My Business Top Contributor
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Re: weeks with no response from google, please help. I've tried to verify and remove duplicate

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
These are examples of what I am seeing. Thank you very much for your
response and any help you can provide.

Tim Shea
100 North Commercial St 98225

http://www.imageno.com/3s76weepn4fdpic.html
http://www.imageno.com/n2c4rcur9ff0pic.html

Re: weeks with no response from google, please help. I've tried to verify and remove duplicate

Top Contributor
# 4
Top Contributor
Thanks for that Tim.

Ok, can you please delete the second location - the one that is not marked as permanently closed? This will release it from your dashboard. Instructions on how to delete a listing are here: https://support.google.com/business/answer/4669092?hl=en

Then, go to the listing that is marked as permanently closed and re-open it. Instructions on how to do that are here: https://support.google.com/business/answer/6323743?hl=en&ref_topic=4854191

Once you've re-opened the business, request it be verified by clicking on the verification option.

This should clean up everything but will take about a week to accomplish. Once you've gone through all these steps, including getting the business verified come back here and let us know if you're still experiencing problems.

Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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