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suspended business listing and incorrect address

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi

 
We have added accounts for each of our clinic practitioners on Google maps. It came to my attention that those accounts were suspended. I thought it could be due to lower quality pictures. I have uploaded high-quality pictures and added as much information as I could. I would like to have these accounts reinstated so it can help us with SEO as it is impacting our business. 
 
Because these accounts have been suspended, the address is also not showing up correct. Look at the incorrect addresses in below links:
 
 
 
 
Even when I have corrected the address under my business area, it is not showing up correct. Please see the attached images
 
 
Can someone please look into this and maybe reinstate the accounts for us? Your help is greatly appreciated.Dr. Hakimi correct information.PNGDr. Laura Belus correct information.PNGSanjana Asnani correct information.PNG
1 Expert replyverified_user

suspended business listing and incorrect address

Top Contributor
# 2
Top Contributor

Hi @Javid H

 

First be sure the practitioner listings all comply with the guidelines.  There is a specific section for practice / practitioner listings so read that carefully.

 

Once you're certain the listings comply, you can file an appeal:

https://support.google.com/business/troubleshooter/2690129?p=reinstatement_request&rd=1

 


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Margaret O · Google My Business Top Contributor

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suspended business listing and incorrect address

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I have ensure the practitioners listing to comply with the guidelines and filled an appeal. Does anyone know how long it will take them to process my request?

suspended business listing and incorrect address

Top Contributor
# 4
Top Contributor

Hi Javid

 

Responses can take a couple of weeks, depending on the backlog.  If you haven't heard back in another week, ping me on the post and I'll follow up for you.


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Margaret O · Google My Business Top Contributor

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suspended business listing and incorrect address

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Margaret,

 

Thank you for your reply and helping us get these issue sorted out. I also came across the postal code being incorrect for our building. When I was adding our Clinic information on different websites, it was getting the incorrect postal code and I started to reach out to them. They mentioned that they are pulling the information from Google. I came across the below listing and could not make a suggestion to correct the postal code.

 

I am also providing the link from Canada Post to show that the postal code should be L6M 1M1. Can you please resolve this for us. Again thank you so much for all of your help.

 

Canada Post Link - https://www.canadapost.ca/cpo/mc/personal/postalcode/fpc.jsf

 

 

Incorrect postal code - https://www.google.ca/maps/place/3075+Hospital+Gate,+Oakville,+ON+L6M+4H6/@43.4495604,-79.766762,19z...

 

suspended business listing and incorrect address

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Margaret, 

 

Can you please look into our suspended accounts and also fix the postal code on the link I provide on the above address? This is hurting our business and we need it to be resolved asap. Thank you so much for all of your help.

suspended business listing and incorrect address

Top Contributor
# 7
Top Contributor

Hi Javid

 

As stated earlier, 

Once you're certain the listings comply, you can file an appeal:

https://support.google.com/business/troubleshooter/2690129?p=reinstatement_request&rd=1

 

I cannot escalate this unless you have already applied for a reinstatement and it has gone through the process.

If you have already done so and the appeal has been denied, please provide me with the caseIDs.


Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

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suspended business listing and incorrect address

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi Margaret,

 

I have already applied for a reinstatement and have not heard back. I do not have a case number as it did not provide it to me.

suspended business listing and incorrect address

Top Contributor
# 9
Top Contributor

Hi @Javid H

 

Once you hear back, update this post with a CaseID.  If you haven't heard anything back in a couple of weeks, ping me again as well.


Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

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Re: suspended business listing and incorrect address

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

We have terminated those accounts. We will not need any help with them but we do need help with The below incorrect postal code which is showing L6M 4H6 and It needs to be L6M 1M1.

 

https://www.google.ca/maps/place/3075+Hospital+Gate,+Oakville,+ON+L6M+4H6/@43.4495535,-79.7689254,17...

 

The correct postal code can be grabbed from Canada Post site below:

 

https://www.canadapost.ca/cpo/mc/personal/postalcode/fpc.jsf#

 

Can you please fix this asap as we have no way of providing any suggestions? This is urgent. Appreciate all of your help.