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someone (not a client) ranked my buisness with one star as a ravange, how do I remove it?

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# 1
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someone (not a client) ranked my buisness with one star as a ravange, how do I remove it?

1 Expert replyverified_user

someone (not a client) ranked my buisness with one star as a ravange, how do I remove it?

Top Contributor
# 2
Top Contributor

Flagging the review is the mechanism, but even in that article, Google is pretty clear that the text of the review must violate the policy. They don't arbitrate facts in a review. 

 

You say they are not a client, but they say they are. That's a fact that requires arbitration, which Google won't do. Your best strategy is to write a reasonable response (calling them out as fake is probably not a great tactic), and then request customers happy with your service to leave reviews themselves. 



Joel Headley, Google My Business Top Contributor
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