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reviewer is fake and put bad review

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We received a bad review from someone named F.U.  I flagged it several times and it still shows up. But when i follow the click for F.U., it shows glowing reviews for a competitive business. Is this allowed that other business owners can bring down our stars with false reviews?  How do i get this removed for good?

reviewer is fake and put bad review

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

From experience you cannot unfortunately, I have the same situation with an ex employee and his friend who work for competitor companies now - both leaving slanderous comments that Google states do not violate their policies?!

 

I've been trying for 2 months (maybe longer) to rectify this - but still no success.