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review not appearing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have notified of a 5 star review for my page, but it has not appeared on the listing & does not load when clicking the read review link

1 Expert replyverified_user

Re: review not appearing

Top Contributor
# 2
Top Contributor

Hi @Paul S

 

Here are some possible reasons for getting reviews filtered
(note: the below list might not be complete and can be subject of change - filtering of reviews is done by algorithms)
 
- URL's in reviews
- The rating is too long: since the number of characters is >> 4000
- Same rating on other platforms
- The reviewer also managed the GMB listing
- The reviewer works for the company
- The reviewer wrote the review on a computer of the company or used its network
- The reviewer wrote the review with an IP address that other reviewers used when posing  their review
- The reviewer has tried to publish the review several times at different times (thus filtered on 5 August and tried again on 10 October)
- The reviewer wrote very many reviews in a short time
- The reviewer has evaluated several other companies with the same name
- The reviewer has a blank G + profile and no activity with the profile yet
- Reviews are written by an SEO company
- The company has an on-site reviewing station that has been used
- The company offers an incentive for a review
- The number of reviews for the company is unusually high compared to other companies in the industry
- Dates in the format  26.04.2017 ->  
  but this format works: 26. 4. 2017 and also 26. April 2017
 
 
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

review not appearing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

not sure if any of these reasons, I can't see the full review as it simply does not appear anywhere except the email notification & this is only the first few words.