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reply to google review

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

There is a review posted on my website by someone who's not our patient. 

https://www.google.com/?gws_rd=ssl#q=rohina+azizi&lrd=0x54950b12ef30afdd:0xe42f4cac095e5b06,1,

James Landrum who wrote the review is not our patient

I have been trying for several days to reply to review, but somehow it doesn't go through

Please help me post my reply

My website: www.pdxdnc.com

Business name: Portland Dental and Naturopathic Clinic

Ph: 503-244-2432

Customer ID: 275-642-5610

Email: <edited by a Community Manager as noted below>

Thank you,

Rohina

 

Note: this post has been edited by a Community Manager, per Community Guidelines, in order to remove account specifics and/or personal contact information. This is done to protect account security and privacy.  
1 Expert replyverified_user

Re: reply to google review

Top Contributor
# 2
Top Contributor

Hi @rohina a

 

Where are you trying to leave the reply ?

 

If you can prove they are not your patient, then rather flag the review in your account.

 

Then contact business support:

https://support.google.com/business/contact/business_c2c_na?cfnti=escalationflow.c2c&cft=5&rd=1

 

 

If they won't remove, then leave a reply to the review.

 

 



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: reply to google review

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I have been trying to leave the reply at Google My Business through Google +
Why Do I not see my reply posted?
I also flagged the post; but it's still there
How do I send a message to this guy that left that review.
I know I can take legal action against this guy; but I was hoping that I don't have to go to that extend
Thank you
Rohina

Re: reply to google review

[ Edited ]
Top Contributor
# 4
Top Contributor

Can you please screenshot your reply in the review dashboard, so we can see what the issue is.

 

It will look like this:

Online Ownership   Reviews.png



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: reply to google review

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I don't see James Landrum review there anymore. Did he remove it or Google did?
My reply was:
Dear Mr Landrum, I don't know who you are. You are not and never been a patient in our dental office. We didn't do your dentures. So, please remove your review from our site