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removing old pictures

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

I just posted this question but am not sure which board. sorry for the duplicate posting

My previous manager must have added photos as a customer to my business account. How can i have all the photos under the customer tab deleted. We have redone the inside and outside and none of the pictures are relevant.

Body and Sol Spa and Wellness

9805 gulf drive, anna maria fl 34216

941 650 5441

https://www.google.com/maps/place/Body+%26+Sol+Spa/@27.5257667,-82.7369347,17z/data=!3m1!4b1!4m5!3m4...

www.annamariadayspa.com

1 Expert replyverified_user

remove old pictures from a customer

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My previous manager must have added photos as a customer to my business account. how can i have all the photos under the customer tab deleted. We have redone the inside and outside and none of the pictures are relevant.

Body and Sol Spa and Wellness

9805 gulf drive, anna maria fl 34216

941 650 5441

https://www.google.com/maps/place/Body+%26+Sol+Spa/@27.5257667,-82.7369347,17z/data=!3m1!4b1!4m5!3m4...

www.annamariadayspa.com

removing old pictures

Top Contributor
# 3
Top Contributor

To remove photos is a multi step process.

-Log using the email used to verify the listing
-Goto the photo gallery for your business via either the Knowledge Panel or Google Maps
-Click on the photos you want removed
-In the upper right of each photo is a flag that should be clicked
- This will take you to a report form which needs to be filled out

If after two weeks the photos are still present you need to contact support for their assistance.
Google has changed (actually hidden) their support options.

You can dig to get in touch with Google My Business Support. You need to:
1- log into your Google my business dashboard http://www.google.com/mybusiness
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- It used to be just a scroll down to contact us under Contact Us
5- Scroll down and select Need More Help
6- Select the specific problem - in your case Verification
7- Select I requested a postcard more than 14 days ago
8- Scroll to the bottom of the page and choose most appropriate contact method for you (some are not always available)

Alternatively you can try contacting them:
Facebook https://www.facebook.com/googlemybusiness
Twitter https://twitter.com/GoogleMyBiz

removing old pictures

Top Contributor
# 4
Top Contributor

Oh and be sure that you have uploaded lots of new, fresh photos so the machine has something to highlight. 

remove old pictures from a customer

Top Contributor
# 5
Top Contributor

Sorry that the board is confusing. I answered your question here: https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/removing-old-pictures/m-p/11019...

 

In the future please only post once... If you aren't sure which category, just pick the closest. The volunteers here monitor them all.