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remove review and reviewer

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We are also having a similar issue.  I have flagged a review, but not confident will get a response.  a 1 star review was left on our google business account from a person we have never seen as a client or in any capacity.  Our Therapist searched her records, and we have never seen this client, and looks like he does not even live in the area.  Am guessing it is a case of mistaken identity, however it does hurt the business.  His review indicated a very short session (2 minutes) however all sessions are 50 minutes.  What can we do to have the review removed?

Norma Bermudez MS LMFT - Family Counseling and Parenting Center -VOC CALVCP

909 726 7761

300 S Park Ave
Ste 802