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remove review and reviewer

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We recently had customers that we had to ask to leave because they came into our establishment intoxicated and mistreated our staff as well as shoved a customer sitting down. We asked them to leave and now they have threatened us saying that until we apologize and buy them food they are going to leave negative remarks on our accounts (google, yelp, tripadvisor). So far Yelp has removed them for signing up to do just that. We are hoping that google has similar practices in place? I can't even figure out how to flag the review.

remove review and reviewer

Follower ✭ ✭ ☆
# 2
Follower ✭ ✭ ☆

Hello, 

here is how you can flag a review in Google. 

https://support.google.com/business/answer/4596773?hl=en

 

It is not necessary that Google remove the review immediately. 

Currently flagging a review is not really helps. Only review that Google find genuine will be removed.

You can still try your luck!

Another way is,  you can post in this Google forum and any of the contributors can help you to  escalate it further. 

 

Thanks