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# 1
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My business has all 5 star ratings, but my average is 4.9....why?

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Accepted by topic author roxy b
January 2017

rating is off

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# 2
Top Contributor
you are thinking not "big" enough (not saying you are thinking like kids in the preschool)!
 
 
They certainly  do not calculate that score (and nowhere describe they would do this) using methods as the kids in school learn about the plain ordinary "average")
 
 
or read Mike's expalnation   in an other thread

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author roxy b
January 2017

rating is off

Top Contributor
# 2
Top Contributor
you are thinking not "big" enough (not saying you are thinking like kids in the preschool)!
 
 
They certainly  do not calculate that score (and nowhere describe they would do this) using methods as the kids in school learn about the plain ordinary "average")
 
 
or read Mike's expalnation   in an other thread

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

rating is off

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

got it :)  thanks