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"This review hasn't been approved yet..."

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I've reviewed two other threads with a similar question to mine but they don't give me a full answer.  Someone left a 5-star review of my business, but the notification e-mail I received suggested (the way I read it) that I had to do something by way of approving it.  I now realise that I don't have to do anything, but I'm completely in the dark about the process.  Who does the approving, on what grounds, and what happens if the review isn't approved? I guess my real question is: why is this process so mysterious and so opaque?

1 Expert replyverified_user

Re: "This review hasn't been approved yet..."

Top Contributor
# 2
Top Contributor

Hi @Brian L


You are correct, its a courtesy email to tell you you got a review. 


Google's algo monitor reviews, there are a number of reasons a review may be removed.


URLs in reviews
The same review appears elsewhere online (Yelp, a testimonials page on your website etc)
The person who wrote the review is a manager of your G+ Page
The person who wrote the review works for you
The person wrote the review from the same computer/IP Address that you sign into to manage your local listing
The person wrote the review from the same IP address as other users who left you reviews
The person tried to post a review for you several times on different dates (Ex: they wrote one August 5 and it got filtered so they tried again on October 10)
You've been collecting reviews in mass within a short time frame
All the people reviewing you are clicking on a link from an email signature
The person reviewing you has also reviewed multiple other businesses with the same name (if you have several locations and they reviewed all of them)
The person reviewing you has a completely blank G+ profile and has never had any activity on that Google profile before or after they left you that review.
You hired an SEO company to post reviews for you
You have an onsite review station (Ipad, Computer etc) at your location
You have literally no reviews anywhere else online but tons on Google
You are offering incentives for people who write you reviews.
Your # of reviews is abnormally higher than most businesses in your industry



Tim Capper, Google My Business Top Contributor
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Re: "This review hasn't been approved yet..."

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks for the informative reply. I can now see that the review has been
posted, which is no surprise because it should not have failed any of the
listed tests. It's a genuine reply, relating to the facilities offered by a
local charity. There's no monetary interest on either side.

This - being notified of a review - was a new experience for me, and I guess
my puzzlement was due to two things:

* Why tell me there's been a review prior to it being assessed, if I
have no influence over the assessor/assessment?

* Why not include some information about the process that would stop
most of my questions arising in the first place? The message was simply
based on a template after all.


Brian Luff