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"Reviews from the web" contains site that does not review my business

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

when searching for our company name, on the right of the SERP it shows the opening hours, google reviews etc.
It also has a section "reviews from the web" where a score from a website appears, that refers not to our business nor to our website but an article on their website.
How can I remove this reference?
 
Thank you
1 Expert replyverified_user

"Reviews from the web" contains site that does not review my business

Top Contributor
# 2
Top Contributor

Please include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. Google Maps address
5. Website address (if applicable)


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Margaret O · Google My Business Top Contributor

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Re: "Reviews from the web" contains site that does not review my business

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Added Info

Re: "Reviews from the web" contains site that does not review my business

Top Contributor
# 4
Top Contributor

Hi @Felix O

 

After reading this again, I think I can see what I missed the first few times.

 

Are you referring to what is circled in red in the image below?

 

reviews from web.jpg

If so, these are reviews Google picks up from various sites around the web.  Which sites it picks up is determined algorithmically, and the score depends largely on the rich markup embedded in that site's page.

 

 

I didn't include a screen shot of your listing, as for me those "reviews around the web" don't show.   For the listing above, Google can show one, two or (as above) three different sites.  How many and which sites is again determined by an algorithm. The phrase used, the number of times you've searched for it, and whether you've clicked on any of those links also plays a role in that formula. 

 

Does your business display an erroneous review rating or reference in this area?


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Margaret O · Google My Business Top Contributor

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"Reviews from the web" contains site that does not review my business

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hello Margaret, do you know a solution to this?

Thank you!

"Reviews from the web" contains site that does not review my business

[ Edited ]
Top Contributor
# 6
Top Contributor

Hi @Felix O

 

I can now see what you're referring to, will escalate this to Google. 

 

Ideally Google wants you to use the "feedback" link (below the knowledge panel) for issues like this.  Have escalated to Google anyway because the issue seems to be the site's use of review markup and Google's interpretation of it.

 


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Margaret O · Google My Business Top Contributor

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"Reviews from the web" contains site that does not review my business

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Thank you.

When clicking "Feedback" I have to select a section to "edit", but the review area is not available.

"Reviews from the web" contains site that does not review my business

Top Contributor
# 8
Top Contributor

Hi @Felix O

Have escalated to Google.  Last update is that it's "in progress"


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Margaret O · Google My Business Top Contributor

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"Reviews from the web" contains site that does not review my business

Top Contributor
# 9
Top Contributor

Hi @Felix O

 

Sorry to do this to you, but can you provide us with the link (the whole URL from your browser) that triggers this particular result.  Are you able to trigger it consistently?

 

When I try it, the closest I can come up with is 11880 in the reviews from around the web. The Google team are having trouble recreating the problem as well.  

 

I'm doing the search as though I'm in Ottenhofen - is that where you're searching from as well?  Have tried surrounding areas, each time only coming up with 11880.  

 

We can see it's real, given the screenshot you provided.  Hoping a link will give the team some insight as to what's happening. 


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Margaret O · Google My Business Top Contributor

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Re: "Reviews from the web" contains site that does not review my business

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Hello MargaretO,

 

Yes, the result on the right always looks the same when I google our name.

Yes, I'm in Ottenhofen.

 

The URL is https://www.google.de/?gws_rd=ssl#safe=off&q=billi-bolli

 

Thank you,

Felix