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paragraph breaks in response to google review

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

      I received a very vitriolic negative review that I need to respond to.  My response, however, has to address the various points brought up in the review, so it is more than just one paragraph or thought.  Though I enter it into the response section WITH paragraph breaks, as soon as I hit enter it is compressed into one giant block of text that is very hard on the eyes.  I've tried multiple things but can't get any separation between thoughts.  I know that paragraph spacing is possible, because the review itself has line breaks in it.

 

Thanks!

Cathryn Sayer

Animal Health Care Denver

6701 Washington St.

Denver, CO 80229

303 288 6800

ahcdenver@gmail.com

 

 

2 Expert replyverified_user

Re: paragraph breaks in response to google review

Top Contributor
# 2
Top Contributor
Hi Cathryn

Have you tried writing the review in Word and then copying and pasting across?

Also, be aware there is a character limit (though i can't remember it off the top of my head) so you may need to play with the length to make sure the response is not cut off.

Priya Chandra, Google My Business Top Contributor
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Re: paragraph breaks in response to google review

Top Contributor
# 3
Top Contributor
there is indeed a character limit for reviews and answers:

4096 characters is the limit
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: paragraph breaks in response to google review

Top Contributor
# 4
Top Contributor
Thanks Helmut :)

Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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Re: paragraph breaks in response to google review

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi, I just checked, and my response has 1,978 characters, so apparently that's not the issue. It's really strange the way the program takes out any and all tabs, returns, and extra spaces. I'll try copying and pasting one more time, but I'm pretty sure that's the first thing I tried. I hope that there is a way to get this figured out! Thanks!

Re: paragraph breaks in response to google review

[ Edited ]
Top Contributor
# 6
Top Contributor

 


try this as a workaround too:

using "Alt + Enter"  should considered as a new line

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: paragraph breaks in response to google review

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
I'm sorry, I really appreciate everyone taking the time to read my post, but unfortunately so far none of these things have worked. So strange. I sent an email to google help but no response yet. Thanks for all the ideas!

paragraph breaks in response to google review

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi Cathryn,

I have the exact same problem and that's VERY FRUSTRATING to not be able to answer in a professional way to bad reviews. And there's nothing to do, i'm pretty sure : I tested everything - and I know some. The fields on the page where Google allows us to answer just not takes line breaks into account - you can see that even the customer reviews doesn't display theirs. I posted to google too with no answer… when it's free, WE are the product !

paragraph breaks in response to google review

Top Contributor
# 9
Top Contributor

@Saint H

 

Not even Alt + Enter helps fora lilne break?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

paragraph breaks in response to google review

[ Edited ]
Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Hello @Helmut Geissler.

Nope :/