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our company is listed as permanently closed but it has moved, not closed

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Good day.

PLEASE HELP! our company is not closed. 

 

Our company ECCM -Education credit control management has moved to 

Somerset Office Estate
Block D
Office D1 & D2
604 Kudu Street
Allens Nek
1737

 

from 

42 Kessel St, Johannesburg, 2195

and has been set to be permanently closed. 

our number is 0116751178 and NOT 011 476 7090

 

Please help with restoring our company at this new address as can be found in the "contact us" section on the website http://eccm.co.za/contact-education-credit-control-management.php#contact 

i have sent multiple feedbacks and the postcard has not been received, either of the times we have requested them. 

 

please help 

Tithonia

1 Expert replyverified_user

Re: our company is listed as permanently closed but it has moved, not closed

Top Contributor
# 2
Top Contributor
At first let me ask:

Have you created for the new address a GMB page already - using business.google.com/create and verified it?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: our company is listed as permanently closed but it has moved, not closed

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I have completed it again now, just to be sure, but i did do it on a previous date and nothing was received.

Re: our company is listed as permanently closed but it has moved, not closed

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Could you email the code in the meantime?
We have requested this before and it hasn't arrived.
Our postal service is not up to standard and it may take months before we receive this document.

it is imperative that we find a solution soonest, this has been the status for more than a month.

Re: our company is listed as permanently closed but it has moved, not closed

Top Contributor
# 5
Top Contributor

@Tithonia R

 

this is a peer-to-peer help forum.

We can't send any PINs. We don't even see you have requested a PIN via your dasboard.

PINs usually got delivered 10 days after having requested them.

In case the PIN did not arrive two weeks after you requested it request a call back from Business support:

The best way to contact business support  is requesting a call back
https://support.google.com/business/contactflow?hl=en

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: our company is listed as permanently closed but it has moved, not closed

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Thanks i have contacted them.

Re: our company is listed as permanently closed but it has moved, not closed

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Thanks i have contacted them. the request a call function keeps failing.

Re: our company is listed as permanently closed but it has moved, not closed

Top Contributor
# 8
Top Contributor

@Tithonia R

 

it seems the contact link I provided have been recently changed

 

Just try this one now https://support.google.com/business/contact/business_c2c_l?rd=2

and give me please a feedback here in case you are able to request a feedback using the latter one

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: our company is listed as permanently closed but it has moved, not closed

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
thanks, the request has gone through. I am waiting for the call.

Re: our company is listed as permanently closed but it has moved, not closed

Top Contributor
# 10
Top Contributor
thanks for confirming the new link to request a call now works.
Hope support can now help you.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile