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my business is shown as permanently closed right above my correct listing after moving

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Peabody Sports LLC

30 Tahlequah Trail

Springboro, OH 45066

937-514-7565

www.PeabodySports.com

 

I moved my business a few weeks ago and changed the address on Google and it shows correct.  I had Google 360 at the old location and it showed the pictures above my listing.  Now when you search my company it shows the pictures and right under it it says PERMANENTLY CLOSED.  Although technically correct at that location, it is causing people to think we are out of business even though it shows the correct company name and address below.  It that the Google 360 is no longer valid anyways, how do I get this removed and the words  "PERMANENTLY CLOSED" ???  HELP!!

 

Here is the search results.  https://www.google.com/#q=peabody+sports

 

1 Expert replyverified_user

Re: my business is shown as permanently closed right above my correct listing after moving

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭
Hi John,

Are you the verified owner of your my business listing? You can set your old location to "Moved" as appose to "Closed. Here is an article that might help: https://support.google.com/business/answer/4578106?hl=en-GB

- Stephen

Re: my business is shown as permanently closed right above my correct listing after moving

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I did select MOVED Stephen when I was presented with a choice of CLOSED or MOVED. However, it still shows the PERMANENTLY CLOSED under the old location.

-John

Re: my business is shown as permanently closed right above my correct listing after moving

Follower ✭ ✭ ✭
# 4
Follower ✭ ✭ ✭
I see. Sorry I couldn't be more help. I personally would get in touch with a Google representative immediately as it could be quite a hurtful situation to your business.

- Stephen

Re: my business is shown as permanently closed right above my correct listing after moving

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I agree Stephen but, contacting Google seems to be like solving a 512 Bit Secuirty code!

Re: my business is shown as permanently closed right above my correct listing after moving

Follower ✭ ✭ ✭
# 6
Follower ✭ ✭ ✭
Live chat has always served me well: https://support.google.com/adwords/answer/8206?hl=en-GB

Contacting Google can be frustrating but is certainly necessary in these situations.

Re: my business is shown as permanently closed right above my correct listing after moving

Top Contributor
# 7
Top Contributor

Hi @John T

 

So all that is wrong with this listing, is the "permananetly closed"

 

https://plus.google.com/115136606767380324730/about

 

1) You can mark as open in your business panel

 2) You can contact support to help you do this

 

https://support.google.com/business/contactflow

 

 



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: my business is shown as permanently closed right above my correct listing after moving

Follower ✭ ✭ ✭
# 8
Follower ✭ ✭ ✭
Hi Tim,

The location of his business has moved. However, the previous location is now permanently labelled "Closed" which makes it appear as though his business is closed whereas it has just moved.

- Stephen

Re: my business is shown as permanently closed right above my correct listing after moving

Top Contributor
# 9
Top Contributor

Hi @Web Consultancy

 

So he is NOT at:  30 Tahlequah Trail Springboro, OH 45066

 

Because this is still verified ?

And that address is all over the website ?

 

@John T   Where did you create the new business page ?

 

You do not need to create a new business page, just update details on the current verified business page.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: my business is shown as permanently closed right above my correct listing after moving

Follower ✭ ✭ ✭
# 10
Follower ✭ ✭ ✭
Hmm, interesting. Seems a bit of clarity is needed from John.

Thanks Tim

- Stephen