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lost reviews?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi guys,

 

So a customer of mine specifically set up a new Gmail account just to leave us a google review.  They were that happy with our service.

It disappeared.  I have now read that google reviews do disappear if the account is new/has no other activity.  Is there any way for people who don't have google accounts to leave real feedback?

Is there anyway to get it back (other than i guess asking the client to use the gmail account and leave reviews elsewhere).

We are a new business so very important for us to keep any reviews we have in order to build our presence.  Any help much appreciated.

 

Thanks,

Steve

 

https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=smart%20rentals%20towns...

1 Expert replyverified_user

Re: lost reviews?

Top Contributor
# 2
Top Contributor
Hey Steve

just wondering:

how did you got knowledge the reviewer "set up a new Gmail account just to leave [you] a google review?

Have you helped him setting up a new Gmail account?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: lost reviews?

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks Helmut,

no I did not help them set up they account.

they actually stated in the review that they had set up a gmail account just to post a review as they were very happy with our service 

thanks Steve

Re: lost reviews?

Top Contributor
# 4
Top Contributor
delete your phone number immediately.

Otherwise you will get it deleted by a CM of this forum.

And nobody will call you to get questions answered asked here in the forum
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: lost reviews?

Top Contributor
# 5
Top Contributor
ok Steve

my question was caused by the known fact that almost ever reviews get filtered by Googles algos if posted from Business owners IP addresses.
But there are many other reasons to get a review filtered.

Here a list:

There are some good tips here from Joy Hawkins as to why reviews might get filtered:

URLs in reviews
The same review appears elsewhere online (Yelp, a testimonials page on your website etc)
The person who wrote the review is a manager of your G+ Page
The person who wrote the review works for you
The person wrote the review from the same computer/IP Address that you sign into to manage your local listing
The person wrote the review from the same IP address as other users who left you reviews
The person tried to post a review for you several times on different dates (Ex: they wrote one August 5 and it got filtered so they tried again on October 10)
You’ve been collecting reviews in mass within a short time frame
All the people reviewing you are clicking on a link from an email signature
The person reviewing you has also reviewed multiple other businesses with the same name (if you have several locations and they reviewed all of them)
The person reviewing you has a completely blank G+ profile and has never had any activity on that Google profile before or after they left you that review.
You hired an SEO company to post reviews for you
You have an onsite review station (Ipad, Computer etc) at your location
You have literally no reviews anywhere else online but tons on Google
You are offering incentives for people who write you reviews.
Your # of reviews is abnormally higher than most businesses in your industry.


But this list is just to give you an impression.
There is nowhere published a complete list
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile