We had 6 reviews but now 3 are lost and our rating was a 5 but now we have no rating. What happened? Is Google aware of the problem and how long will it take to be resolved? I have all the emails from Google from when a review was posted. Is there something I can do on our end to get our reviews back online? Please let me know that Google Business is working to resolve the problem. Greatly appreciated. We appreciate the people that have taken time to post good reviews about us, we don't want to lose them. Thank you
Re: lost reviews?
Hi @Judy B
Without a link to the business I can't offer any advice why they were removed, so I'll give you the full monty.
The reviewer may have deleted their review.
The reviewer may have deleted their account.
Other reasons that they may have been removed:
URLs in reviews
The same review appears elsewhere online (Yelp, a testimonials page on your website etc)
The person who wrote the review is a manager of your G+ Page
The person who wrote the review works for you
The person wrote the review from the same computer/IP Address that you sign into to manage your local listing
The person wrote the review from the same IP address as other users who left you reviews
The person tried to post a review for you several times on different dates (Ex: they wrote one August 5 and it got filtered so they tried again on October 10)
You've been collecting reviews in mass within a short time frame
All the people reviewing you are clicking on a link from an email signature
The person reviewing you has also reviewed multiple other businesses with the same name (if you have several locations and they reviewed all of them)
The person reviewing you has a completely blank G+ profile and has never had any activity on that Google profile before or after they left you that review.
You hired an SEO company to post reviews for you
You have an onsite review station (Ipad, Computer etc) at your location
You have literally no reviews anywhere else online but tons on Google
You are offering incentives for people who write you reviews.
Your # of reviews is abnormally higher than most businesses in your industry
Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership