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local business bad ratings

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

what would be the best practice in responding when customer complains on waiting time 

rude personnel or bad weather and rate your restaurant 1 star ?

 

Also is there a mechanism to report  possible malevolent reviews  {perceived from competition and so on}?

local business bad ratings

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

I would recommend reviewing both of these articles, they have rather helpful advice:

 Best of luck to you!