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listing issues

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I need help with 3 things:

 

1. Merging duplicate listings. This may have happened already because I cannot find one when I search for it, but the reviews did not get merged. Here is the one that I can find:

https://www.google.com/search?q=Athens+Ent+And+Allergy+Center&rlz=1C5CHFA_enUS695US698&oq=Athens+Ent...

The one that I can no longer find is titled Athens Ent And Allergy Center. Both of these listings existed already and when I claimed ownership of both the 2nd one would not let me verify with the code and the review did not get merged.

 

2. I verified two different practitioner listings at the same location. The verification worked but the reviews for one of the practitioners was transferred to the other practitioner's listing. I need the reviews transferred back to the correct listing. Listing that contains the wrong reviews: https://www.google.com/search?q=Andrew+Lehr%2C+MD&rlz=1C5CHFA_enUS695US698&oq=Andrew+Lehr%2C+MD&aqs=...

(as you can see, the reviews reference the other practitioner). Listing that SHOULD have the reviews, I now cannot find even though it shows published on my Google Business homepage. There is another listing that has been created for this practitioner since I started this.

 

3. I have three listings that show "Duplicate Address" on them (the above listings - which may be part of the problems). But when I click on the "Resolve Address", it takes me to the Info page with no prompt on how to do this. There are the options of "Mark as permanently closed" or "remove listing" which I want to do neither.

 

Lastly, the option to request a call from Google has been removed from the Support tab on my Google Business homepage. This could have been taken care of much faster via that option.

 

Thank you for your time.

 

Sara

940.597.1188

1 Expert replyverified_user

listing issues

Top Contributor
# 2
Top Contributor

@SILocalSEOAdmin N

 

at 1: merging of listings can done by Googlers only - contact support to get this task done

at 2:reviews can requested to get transferred:

https://support.google.com/business/answer/3098204?hl=en

at 3: 

there is no other option to solve such duplications as to 

either to remove them from oyur dashboard or to edit the addresses to any other address not yet used in any other listing of the same dashbaord.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

listing issues

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

@Helmut Geissler

 

Thank you for the answers,

1) I still need a phone number to Google (the ones that I have found and tried will not connect me until I enter a support PIN#).

2) I submitted a request but it did not ask for the destination for the reviews. Hopefully someone will call me without just deleting them.

3) Then I will ignore those errors since there is no solution.

 

Please let me know how to contact Google. Thank you again!

 

Sara

listing issues

Top Contributor
# 4
Top Contributor

@SILocalSEOAdmin N

I recommend getting in touch with GMB support via one of these options and ask for help in getting listings merged:

Talk to a specialist

Facebook

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_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile