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incorrect address listing and have tried to update but will not update...have verified business etc

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

i have been tring to correct wrong address info in goole for over a year now. i have veirified business...i have suggested an edit etc....

still google will not fix problem....very frustrating no contact numbers for support etc.....survey asks if you tried phoning or chat.....i could only wish wither option was available so that i could get this corrected. If you google Montgomery Ford Lucknow it shows the google info on right side of screen with the wrong data..... Correct Address is Montgomery Ford Sales 701 Campbell St Lucknow Ontario N0G 2H0.

please call me Dale @519-528-2813

 

1 Expert replyverified_user

incorrect address listing and have tried to update but will not update...have verified business etc

Top Contributor
# 2
Top Contributor

@Dale H

 

nobody will call you 

but I understand your frustration as I took a look onto MapMAker for just the address  "701 Campbell St, Lucknow, Ontario N0G 2H0" and see at this location your listing but the listings comes as "Montgomery Ford Sales Limited" with an other address as "701 Campbell Street, Walkerton, ON N0G 2V0"

and a user "Anonymous9064" tried since 9th Oct 2015 to change this address via GMaps/MapMaker

Ok (or not) so far.

But because of the fact  the listing is a verifid listing I really wonder have you tried updating its strange address through your dashboard already?

And if so: can you provide a screen grab showing what you specified in your  dashboard ?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

incorrect address listing and have tried to update but will not update...have verified business etc

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Yes Helmut i have tried many times to correct the address in the dashboard....once i hit apply it saves and then says pending above the address correction. But the next time i go in it reverts back to the wrong address again...how do i send you a screen shot? it won't allow me to paste it here?

incorrect address listing and have tried to update but will not update...have verified business etc

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

once i refresh screen pending diasppears and it goes back to old address....i did same again and next time it actually changed the address without the pending but as soon as i refresh it goes back to the walkerton address....very frustrating

incorrect address listing and have tried to update but will not update...have verified business etc

Top Contributor
# 5
Top Contributor

@Dale H

you then need to contact business suppport - best requesting a call back to talk to a specialist:

https://goo.gl/6jjAlj

Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

incorrect address listing and have tried to update but will not update...have verified business etc

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

got all fixed up with a short call to an excellent google rep....very well informed and pleasant to deal with...he was able to make the corrections on his end and with a quick refresh the new corrected data appeared on my screen.....highly recommend there call back suport....wasnt a long wait at all Thanks Helmut for your help