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how to respond to untrue negative reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Artistic Kitchens & Design

3124 Washington Rd

7067335396

 

How do you respond to a negative response that you have a contract to back you up?  

 

1 Expert replyverified_user

Re: how to respond to untrue negative reviews

Community Manager
# 2
Community Manager

Hi @Heath J,

 

I would recommend responding professionally, stating the facts, and inviting the customer to contact you directly to discuss the situation further. Thanks for taking the time to respond to the customer!

 

Best,

Liz

GMB Community Manager