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how to edit a response to a review of my business?

M M
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# 1
M M
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A review of my business changed from a negative to a positive one and I want to revise my original response to reflect the positive nature of the change, but cannot seem to find a way to. Again, what I want to edit is not a review that I wrote, but a response to one.

 
Thanks,
 
MM
1 Expert replyverified_user

Re: how to edit a response to a review of my business?

[ Edited ]
Top Contributor
# 2
Top Contributor

@M M

 

I seem being able to edit my responses this way:

 

1# giong into my dashboard and clicking the GMB-page in question

2# being in the Edit mode of the page I scroll down to the card "Reviews":

screenshot-business.google.com 2016-08-02 22-53-25.png

3# now and clicking right side "Manage reviews" I get this view:

screenshot-business.google.com 2016-08-02 22-54-24.png

 

4# clicking "view and edit responses" I get this veiw:

screenshot-business.google.com 2016-08-02 23-02-04.png

 and over there two links: "edit" and "delete" to change my previous response.

 

Hope this helps you

 

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile