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google prefers own reviews over partner reviews?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm collecting reviews. I chose to work with a Google partner, because of the benefits of easy inviting customers for a review, posibility to solve complaints. 

 

But wat frustrates me is that these reviews do not shop up at my business info. So when someone post a complaint through Google reviews, this single complaint has full visibility  while my 120 reviews collected through a Google partner do not show up at all. 

 

Is there something that can be done about this? The Google partner says they cannot influence this and that 'maybe' when my number of collected reviews increases Google will pick them up. What is the use of working with a Google partner then? 

 

i'm working with 'the feedback company'