My Business
2.1K members online now
2.1K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me

correct address format

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I live in Thika, Kenya. I have been trying to get verified by P.O box since September last year to no avail. how do I get verification? Another question I had is how do I format the address to suit my location keeping in mind that we do not use the US system for addresses.

1 Expert replyverified_user
Marked as Best Answer.
Accepted by topic author Eric M
January 2017

correct address format

Top Contributor
# 2
Top Contributor

Google does not support the use of PO Box on their Maps or for verification purposes.


They expect you to use your actual address whatever it may be and if you do not want people coming there to hide the address in the dashboard. Instructions here:


To get verified you need to request the card to your actual address and wait at least two weeks. When it doesn't come, you need to contact support and they will then assist you with getting verified.

To contact support:

1- log into your Google my business dashboard
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- scroll down to contact us
5- choose most appropriate contact method for you (some are not always available)