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cannot create google my business because map marker won't work

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm trying to create a Google My Business profile but I keep getting a notification that says, "Enter an address and marker that specify the same place." I've tried to place the marker several times but when I click "continue" I keep getting the same error message and cannot move forward with creating the account until I get past this. Am I doing something wrong? Is there a workaround for this? 

 

I appreciate the help!

 

 

2 Expert replyverified_user

Re: cannot create google my business because map marker won't work

Top Contributor
# 2
Top Contributor

Hi @Tim G

 

It may also be the format of the address you are trying to enter.

 

What address are you trying to add ?

 

 



Tim Capper, Google My Business Top Contributor
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Re: cannot create google my business because map marker won't work

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Tim,

Thanks for your response. The address is: 3390 Mount Veeder Road, Napa, CA 94581

Re: cannot create google my business because map marker won't work

Top Contributor
# 4
Top Contributor

That address seems fine and is found in Google Maps.

 

3390 Mt Veeder Rd   Google Maps.png

 

Where are you trying to place the PIN

 

Could you take a screenshot of the address and Pin location in the admin dashboard ?

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: cannot create google my business because map marker won't work

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Screen Shot 2016-07-08 at 12.46.04 PM.png

Re: cannot create google my business because map marker won't work

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

This is what it looks like when I place the marker:

Screen Shot 2016-07-08 at 12.47.26 PM.png

Re: cannot create google my business because map marker won't work

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
I just realized the zip code is different on the Google Maps screenshot you sent me. Maybe I was just given the wrong zip code and that's what's causing the issue?

Re: cannot create google my business because map marker won't work

Top Contributor
# 8
Top Contributor
Try

3390 Mt Veeder Rd

Slightly adjust PIN marker to business entrance



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: cannot create google my business because map marker won't work

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
I tried it with "3390 Mt Veeder Rd" and adjusted the pin but it didn't work. Adjusting the zip code did work and the map marker looks like it's in the correct location! I think I've got it sorted out now. Thanks for your time Tim!

Re: cannot create google my business because map marker won't work

Top Contributor
# 10
Top Contributor
I am going to bump this up the chain, to see what the problem is



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership