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business listing suspended :(

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

hello,

 

i actually just found out that my listing page got suspended. 

my business address, telephone number, website, are all still active. 

 

and i could see now the reviews that i had have been given to another business listing which is not owned by me. the reviews clearly should not be credited to them

 

but why is the page suspended without giving me any notifications?

 

my current business page url for edit is as  below

https://business.google.com/b/101816935511780687861/edit/l/03329689362444603892?pageId=1018169355117...

 

any help is much appreciated!

 

Thanks!

1 Expert replyverified_user

business listing suspended :(

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭

Hey have you tried reinstatement request? Here is the link https://support.google.com/business/troubleshooter/2690129?p=reinstatement_request&rd=1

 

There are plenty of reason why a GMB listing:

- if you are a service-area business that did not hide the address

- website field has a forwarding URL

- you have multiple listings for the same business
- keywords to your business name

- you used a PO Box or virtual address

- type of your business is not allowed on Google

 

be sure to check Google Guidelines https://support.google.com/business/answer/3038177

business listing suspended :(

Top Contributor
# 3
Top Contributor

Hey @Neato R

 

adding to whar @John Vincent A said:

we can't even see what the content of the suspended listing would be or causing your porblems as we can use yout business URL without being signed in to YOUR account - what we can't for obvious reasons

 

And you missed providing the information as requested by the forum  template while starting the thread:

Please include the following with your question: 
1. Full business name 
2. Current business address 
3. Current telephone number 
4. GoogleMaps Link or GoogleSearch link

5. Website

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

business listing suspended :(

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Please include the following with your question: 
1. Full business name - Neato Robotics Malaysia
2. Current business address Unit 30-3, Red Carpet Avenue, Encorp Strand, Jalan PJU 5/22, Kota Damansara, 47810, Petaling Jaya, Malaysia
3. Current telephone number  - +603-7496 1656
4. GoogleMaps Link or GoogleSearch link https://www.google.com.my/maps/search/Jalan+PJU+5%2F22+Kota+Damansara+Petaling+Jaya+Selangor/@3.1547...

5. Website - http://neatoroboticsmalaysia.com, it just went through some new web redesign, so probably some are not up to date yet. 

 

@Helmut Geissler

 

@John Vincent Aprobably it's like you said, i forwarded the url. there has been some issues with the previous domain, so i forwarded it. should i get a reinstatement?

business listing suspended :(

Top Contributor
# 5
Top Contributor

@Neato R

 

two remarks 

1#actually the reinstatemnet form does't much help as it almost ever will rejected with the hint the G+ is not correct - which is nonsense and a bad consequence of separating G+ from GoogleMyBusiness.

2# we TCs can still escalate reinstatement request if we are conviced th suspension is not justified.

 

I however hesitate to help you as your above mentioned business address isn't the same as published on your website: http://www.neatorobotics.my/contact-us

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

business listing suspended :(

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

@Helmut Geissler hi, the url above is not my website thou. my contact page is here: http://neatoroboticsmalaysia.com/contact-us/

 

 

business listing suspended :(

Top Contributor
# 7
Top Contributor

@Neato R

 

Thanks for clarification regarding the website.

Can you  now provide me a photo showing the store front of your business at the same address as per http://neatoroboticsmalaysia.com/contact-us/ ?

 

How to add screen captures or photos to posts: https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/How-to-add-screen-captures-or-s...
(or upload them to a public picture site - linking them to here)

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: business listing suspended :(

[ Edited ]
Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

IMG_0829.jpgIMG_0830.jpg

 

@Helmut Geissler sorry for the late reply. this is the pics i just taken just now. hope this is enough?

business listing suspended :(

Top Contributor
# 9
Top Contributor

ok @Neato R

 

It's not a very convincing store front picture.

Do you have any additional stuff like a license or any oficial paperwork for the buisness in question at the mentioned address (like a Tax document if there isn't any kind of businesss license available in your country for businesses like yours - or something like this)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

business listing suspended :(

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

@Helmut Geissler can my utility bill be used?