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Wrong rating is displayed

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello. Why is our google rating 4.8 when we have only received 5 star reviews?

1 Expert replyverified_user

Wrong rating is displayed

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Ya, we're having the same issue. We only have 5 star reviews but it says 4.9

Wrong rating is displayed

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

We're in the same boat.  We've got 8 reviews that are all 5 stars, but our rating is 4.8 stars.  Any feedback on this would be appreciated.

Wrong rating is displayed

Top Contributor
# 4
Top Contributor

Google uses a Bayesian average to calculate the review rating. So even if all of your reviews are 5 star it doesn't show the overall rating as 5. From what I have seen though, if you get to 10 reviews (and they're all 5 star reviews) it will show your overall rating as 5.



TomW, Google My Business Top Contributor
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