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Wrong rating average posted on Google

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I seem to be having some issues with my business rating on Google. Right now it's posted at 1 star average, but there are 13 reviews. 7 are 5 stars, 1 is 4, and 5 are 1 star. So basic math dictates that the star rating average should be 3.4 stars. But I just don't know why it's not being updated...

Business name: Stella N. Victor Driving School ltd. 
Business address: 566 Bryne Drive. Unit B1. Barrie, Ontario. L4N 9P6

Phone number: (705) 739-6633

Google maps URL: https://www.google.ca/maps/place/Stella+N+Victor+Driving+School/@44.3268853,-79.6904502,17z/data=!3m...

Website: www.snvdrivingschool.com

 

Any help would be appreciated!

Thanks,
Samantha Victor

1 Expert replyverified_user

Wrong rating average posted on Google

Follower ✭ ✭ ☆
# 2
Follower ✭ ✭ ☆

Hello Samantha, 

 

I checked your listing and found that most of the new reviews are received in the last week. 

In my opinion, give it some time. 

Usually it takes some time to get the overall rating to get updated.  

 

Just a suggestion,  try to get consistent reviews for your business. 

It might help your ranking!

 

Thanks & Best wishes

 

Wrong rating average posted on Google

Top Contributor
# 3
Top Contributor

HI @Samantha V

 

I get a review score of 3.2 if clicking your above link.

And please Note mathematics doesn't dictate to use the 'average" And not even Google tell you they would use the "normal average"

In fatc they use "Bayesian statistics" 

 

And not even businesses with five five star reviews will ger a score of 5.0 but often 4.8 or 4.7. 

 

Learn more here:

 

https://support.google.com/business/answer/4801187?hl=en

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile