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Wrong phone number "somewhere" on Google

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I am an electrical contractor in Columbus Ohio. I am getting 3-4 phone calls a day from people with questions about or wanting to pay their electric bill to our local electric provider AEP. I have been unable to get anyone to screen print and email me exactly what they are looking at, but all have verified that it is our phone number showing. 

 

I contacted AEP and they are such a large company that nobody can seem to point me in the right direction about their online listings.

 

All of the calls that I am getting are from people using their smart phones for a search, and it seems all the searches are on the south side of Columbus. I am hoping that someone from Google can contact me in order to get this resolved. 

 

Thank you in advance for your help.

1 Expert replyverified_user

Wrong phone number "somewhere" on Google

Top Contributor
# 2
Top Contributor

Hi Frank

 

I know it's been a few weeks since you posted here - is this still an issue for you or have you been able to resolve the problem? If it is still a problem we'll need your business phone number in order to help.

 


Priya Chandra, Google My Business Top Contributor
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Re: Wrong phone number

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi there,

It has not been resolved. My business phone # is 614-392-2908.

Thank you so much

Wrong phone number "somewhere" on Google

Top Contributor
# 4
Top Contributor

Wow this is an interesting case Frank. The only record I can find so far of a business using that number is Bradley Electric, which I'm assuming is your company?

 

It is a shame that the callers can't send you a screenshot of where they see the number as that would obviously make it a lot easier to get it changed! I'll keep searching though and see if I can find the errant listing - it just might take me a while.


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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