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Wrong details for business listing and profile.

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Hi, I used to have a business called Manchester- Decorators on google plus and have since informed google that the business has been closed.
This business is still appearing on google local search under categories linked to plumbing which is incorrect.
A new business has been started at the same address called Sale Plumber Central Heating Boiler Repair and Replacement and the website details are listed as www.manchester-decorators.com, the catagory also lists "painter and decorator " even though the original details were given i.e. sale-plumbingandheating.com and "plumber".
I have changed these details numerous times and they keep changing back to the "decorator" details.

Could anyone please help me to find a resolution to these issues.

Regards
Peter

ps. i would like the telephone number deleting from the manchester-decorators page as it it being used for the sale-plumbing page and website.

1 Expert replyverified_user

Re: Wrong details for business listing and profile.

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Hi @Peter T


Is this the page you're talking about?
https://plus.google.com/116981396353918004571/about

I also found two deleted pages:
https://plus.google.com/107902416571159510184/about
https://plus.google.com/+ManchesterDecoratorsCarrington/about

I noticed too that the title Google has for the deleted ManchesterDecoratorsCarrington page is Sale Plumber Central Heating Boiler Repair and  etc. There's definitely some wires crossed. 

 

I've never seen something like this before, but it looks like the CID number points to a deleted page:
http://www.google.com/mapmaker?gw=90&cid=17813624507048327707
and when you click on the manchester decorators page above, when it takes you to maps it has a different business name. 

 

I'm guessing the problems came from how you switched to a new business, and the fact that the new business has the same address and phone as the old. Plus the name isn't compliant with the rules (I'm guessing your real licensed business name isn't "Sale Plumber Central Heating Boiler Repair and Replacement") and the fact that neither business isn't mentioned anywhere else to speak of (not on Yelp, yellow pages online, etc) so Google probably wasn't sure what was going on and assumed there was a duplicate listing or that you were spamming or something. 


Someone else will have to chime in with what to do to fix things, but maybe this'll give one of the TCs here a good head-start. 

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Re: Wrong details for business listing and profile.

Follower ✭ ☆ ☆
# 3
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Hi James, thank you for you reply and the details you have provided in you post.

The business name Sale Plumber Central Heating Boiler Repair and Replacement is the correct business name. As for business listings, this name has been listed on all the major uk business listings including Yell.com.
The business website www.sale-plumbingandheating.com confirms the accuracy of the business name.
I would appreciate any further help to solve these issues.

Regards
Peter


Re: Wrong details for business listing and profile.

Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆
Hi, i forgot to mention that this is the page i am talking about
https://plus.google.com/116981396353918004571/about

regards
peter

Re: Wrong details for business listing and profile.

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆
Hi, I have just checked yell.com which is yellow pages online, and the business name appears correct as detailed in my previous post. For some reason Yelp have not added my business to their directory although i did provide details.

Regards
Peter

Re: Wrong details for business listing and profile.

Follower ✭ ☆ ☆
# 6
Follower ✭ ☆ ☆
Hi, this is the google+ page that appears via logging into my account which is different from the one previously detailed.

https://plus.google.com/u/0/b/116981396353918004571/116981396353918004571/posts

regards
Peter

Re: Wrong details for business listing and profile.

[ Edited ]
Participant ✭ ✭ ☆
# 7
Participant ✭ ✭ ☆

@JoyHawkins or @SuperMan, have either of you ever seen a profile that has a CID pointing to a deleted feature? 

Profile is here:
https://plus.google.com/116981396353918004571/about
Map maker is here:
http://www.google.com/mapmaker?gw=90&cid=17813624507048327707

It's not doing it anymore, but a few days ago, if you clicked the map in the GMB profile it brought you to an entry in maps with a totally different name than the one in the GMB profile. 

I saw this post in the local search forum about a similar problem (mismatched names). Any idea what that might be all about? 
http://www.localsearchforum.com/google-duplicates-merges/42667-google-displaying-different-names-my-...

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Re: Wrong details for business listing and profile.

Top Contributor
# 8
Top Contributor
Hey James,

I am on vacation for 2 weeks so I can't look now. Hopefully Colan can
assist :)

Joy Hawkins, Google My Business Top Contributor
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Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Wrong details for business listing and profile.

Participant ✭ ✭ ☆
# 9
Participant ✭ ✭ ☆

Whoops, I actually knew that already. Sorry Joy, enjoy your vacation!

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