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Wrong city name on My Business

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi!

 

I have verified Google My Business, and there I put right city name of the business : Novi Sad

But, on Google Maps, Google search there is still city name : Futog

It's wrong. I don't know how to change this. :(
I changed in Google My Business page (cos' i'm owner) but on google maps and google search is still 'Futog'

 

Any help? :( 

 

https://www.google.rs/search?q=brunch+burger&oq=brunch+burger&aqs=chrome..69i57j69i60l2j69i61j0l2.25...

1 Expert replyverified_user

Wrong city name on My Business

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

Hi,

 

You seem to have an entry in someone else's directory.

 

Searching in Google Maps for 'Zmaj Jovina 19 .

 

A red pin for your business does not appear.

 

https://www.google.co.uk/maps/search/Zmaj+Jovina+19+/@45.0513293,19.8495088,10z/data=!3m1!4b1?hl=en

 

If you click on the search text box at the top left it shows Futog, other areas but not the one you want.

 

Looking at your link I see your business.

https://www.google.rs/maps/place/Brunch+Burger+Bar/@45.2574523,19.8145538,13z/data=!4m5!3m4!1s0x0:0x...

 

Is that correct?

 

To get a red pin in search for any website or entry in Googles directory the address you put in MUST resolve to an address which is in Google Maps.

 

What is the relationship between Novi Sad and Futog? Is one a named area in the other?

 

Also if you have not Claimed a red pin for your business in Google Maps then Google just merges the best it can any entries it finds on the web. You do not actually own the listing Google shows. Anyone can make a community edit to the entry for your business as Google shpws it in Maps. When you create a website or business directory entry, or make major changes, ot takes a while for Google to re-index the data into the Google Maps result.

 

Novi Sad seems to be the city/town name and Futog a district within it.

 

If you cannot enter your full address which should be

House No Street Name

District

Town/City Post Code (somewhere)

Country

 

Zmaj Jovina 19

Futog

 

Novi Sad

 

Serbia

 

Wherever you can type it all in.

 

It does not really matter if you are limited on what you can type in as long as the red pin shows correctly for a search 'Burger in district/post Code' where the latter can default to your mobile devices location.

 

https://www.google.rs/maps/place/Brunch+Burger+Bar/@45.2574523,19.7795348,12z/data=!4m5!3m4!1s0x475b...

 

Hope that helps.

 

Andrew.

 

Re: Wrong city name on My Business

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for the answer.

 

I'm 100% sure that is same business. Take a look this image. 
Novi Sad is city about 15km from place 'Futog'. It's not same place.
On this image you can see that is same business with same name, same reviews, same score, but CITY is not same.
You can see that I edited and changed city name to NOVI SAD, but there are still FUTOG on the maps.


What can I do? :( Thanks.

 

 

futog-novisad.jpg

Wrong city name on My Business

Top Contributor
# 4
Top Contributor

I agree with @Goran B its kind of bug with your listing 

to explain my opinion:

This is the map of the street address "Zmaj Jovina 19" in the town "Futog" Serbia:

https://goo.gl/maps/ztatqhTSbip

 

However the link of the listing in question (its knowledge graph) is https://www.google.rs/search?q=brunch+burger+novi+sad&cad=h and it doesn't show the littl town Futog but parts of city "Novi Sad".

However and this is an fault: the knowledge graph shows despite of th coorect located marker in Novi Sad the address asbeing in Futog.

More:

if you click the maplet of the knowledga Graph you will get a map of the burger restaurant showing it again correctly located at the "Zmaj Jovina" in Novi Sad rather then Futog.

Nevertheless GMaps shows this location as "Zmaj Jovina 19, Futog"

See https://goo.gl/maps/8pNjzgRN6yH2

 

This bug need to fixed by Google Support 

 

I recommend contacting them asap by  @Goran B

 

YOu can do this

I recommend getting in touch with GMB support via one of these options and ask for help in getting the bad town name corrected on the Knowledge graph as well as within GMaps

Talk to a specialist

Facebook

Twitter

 

Please lemme know whether or not they are able to help you.

If not come back to here and ping me.

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Wrong city name on My Business

Top Contributor
# 5
Top Contributor

An important supplement @Goran B

 

I meanwhile figured out the "core of the matter"

 

It's the lack of the address "Zmaj Jovina 19, 21000 Novi Sad" in GMaps.

 

See your self what I mean by searching for the mentioned address:

 

the marker will jump to a location as 45.257019, 19.847664 

 

But if then rightlclicking at this location you get it as "Zmaj Jovina 2, Novi Sad"

 

Means the reason for you  hassle is kind of mis-geocoding of "Zmaj Jovina 19, Novi Sad" - and this results in the wrong adress "Zmaj Jovina 19, Futog" for you.

 

Google Support should be able to fix it.

 

(I would be able to do this too in case  we still would have MapMaker - but this is a "pipe dream" unfortunately)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Wrong city name on My Business

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

I solve this problem.

Guy from Google support fixed this. 

I talked by phone with him, and he was solved this problem.

 

:) Thanks everyone for support.

Wrong city name on My Business

Top Contributor
# 7
Top Contributor

Great feedback @Goran B

Thanks so much for sharing this good news

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Wrong city name on My Business

Collaborator ✭ ☆ ☆
# 8
Collaborator ✭ ☆ ☆

Thats good.