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Wrong Reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello, reviews we are getting aren't from people that have stayed here. The are posting about a caravan site next door, and are leaving poor reviews for our site. How do we rectify this and make sure users understand which caravan park they are reviewing? 

Wrong Reviews

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

I would suggest two things: 1) Flag the review as wrong place, 2) Respond to the review professionally and clarify that they are confusing your business with another.