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Wrong Photo Showing up on Business Listing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1. The Holiday Factory (South Africa)
2. 345 Rivonia Rd, Rivonia, 2157, South Africa
3. 011 233 2300
4. https://plus.google.com/u/0/b/111761287545758898942/111761287545758898942?pageId=1117612875457588989...

 

Hi,

 

We have recently claimed our business on google and have started to set up our google+ and my business profiles. We have noticed that the images being pulled from the web are being pulled from another company from another country with the same name as us and would like to have our pictures placed first and hopefully their pictures removed.

The pictures for our page all go to the following URLS which are not affiliated with our company.

 

https://plus.google.com/+HolidayFactorypage

https://plus.google.com/photos/+HolidayfactoryUAE/albums/6051060445772722977

http://holidayfactory.blogspot.co.za/2013_07_01_archive.html

What can we do to fix this?

Thanks,
Matthew

2 Expert replyverified_user

Re: Wrong Photo Showing up on Business Listing

Top Contributor
# 2
Top Contributor

Navigate to the photo in Google Maps

 

Use the flag in the upper right to report it.

 The Holiday Factory Rivonia  2157  South Africa   Google Search.png

If after two weeks the photo has not been removed, contact support

 

To get in touch with Google My Business Support ou need to:
1- log into your Google my business dashboard http://www.google.com/mybusiness
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- It used to be just a scroll down to contact us under Contact Us
5- Scroll down and select Need More Help
6- Select the specific problem - in your case Verification
7- Select I requested a postcard more than 14 days ago
8- Scroll to the bottom of the page and choose most appropriate contact method for you (some are not always available)

 

 

Wrong Photo Showing up on Business Listing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi,

 

There's no option for "the image is incorrect" i don't want to flag it for the wrong reason or it wont be removed.

Wrong Photo Showing up on Business Listing

Top Contributor
# 4
Top Contributor

Flagging it is a first step m(and only step)... pick the closest choice.

 

If after 2 weeks it has not disappeared, contact support for assistance. 

 

If they still haven't helped then come back to the forum and we can take another look

Wrong Photo Showing up on Business Listing

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

That really does seem like a backward way about this. We did not upload or chose this picture and we are in control of our profile, why is the picture we chose for our business not the one which is displaying?

 

Not to mention after clicking the flag it takes me to a google page that cannot load. So I cannot report more than the first image.

 

https://www.google.com/cbk?cb_client=maps_sv.tactile&output=report&image_key=!1e1!2shttps%3A%2F%2Flh...


Wrong Photo Showing up on Business Listing

Top Contributor
# 6
Top Contributor

No kidding. Hopefully the reporting flow will improve in the future but for now it is not very good. Totally agree with you on that front.

 

The 404 error is a bug. I will escalate that for Google to see and maybe while they are looking they will take a poke at the images... the two with the type on them?

Wrong Photo Showing up on Business Listing

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi Mike,

 

A bunch of the images were removed from our page but still not all, please see the below link:

 

https://ibb.co/hOk8gF

 

Please ignore the terrible paint job. We're still having errors reporting some of the images - and I've reported some of the remaining ones that I can.

Wrong Photo Showing up on Business Listing

Top Contributor
# 8
Top Contributor

Still waiting to hear back from Google on this. I just re-pinged them.

Wrong Photo Showing up on Business Listing

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Thanks for your help.

I'm sure you can imagine it's somewhat urgent as the main picture for our company is currently an ad for another company... Which we cannot report.

Wrong Photo Showing up on Business Listing

Top Contributor
# 10
Top Contributor

Google has escalated internally for the engineers to take a look. At this point that's the best I can do and there is no way for me to speed up the process. 

 

Please se ping me in 10 days via this thread if they are not taken down.