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Wrong Photo Showing up on Business Listing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, When anyone Googles us, the search shows the wrong image next to the business page that appears on the right side of the results.

The business name is: Sk8 47 Skating & Fun Center

Current business address: 2608 Delsea Drive, Franklinville, NJ 08322

Current telephone number: 856-694-0600

URL: https://www.google.com/#q=sk8+47+skating+%26+fun+center

 

Googling sk8 47 or sk8 47 skating & fun center result in the same. Image is of a police mug shot of a previous owner who was at this address. Customers are concerned about this and questioning. It is hurting my reputation and I can not figure out why my business location photos would not be used, like my logo. Please, please help!

Jim

1 Expert replyverified_user

Re: Wrong Photo Showing up on Business Listing

Top Contributor
# 2
Top Contributor

Hi @Jim U

 

This is a classic case of Google's algorithm getting it wrong. It is using the image because of all the articles, so it therefore thinks its authoratative.

 

I will escalate this immediately.

 

PS:

I would add a logo and a proper cover image to your business page, currently its blank.

 

https://plus.google.com/102650123489291200118/about

 

Don't add images to the "add to public", rather log into your account and add the images in the proper sections.

 

 

 

 



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Wrong Photo Showing up on Business Listing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I am having the same issue. Through google search of PracticeMojo, my Google+ profile picture is visible instead of our logo.

I haven't done anything news worthy so I'm really not sure why it's pulling my picture. I am a manager of our company's Google My Business page.

Is there anything I can do?

-Meg

Re: Wrong Photo Showing up on Business Listing

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Tim,
Logo is there, just double checked it in my business location. I had removed the profile to see if there was any change, which there was not, and forgot to put it back. I put it back now. I will wait to see if Google can fix this. Please let me know if there is anything more I can do to help out. Can't thank you enough for helping to get this fixed. It is most appreciated.
Jim

Re: Wrong Photo Showing up on Business Listing

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Same thing has just happened to our business (searching for DICE FM on google.co.uk) - all of a sudden a random image is being pulled from Google images rather than from our connected business listing page... all photos are up to date so not sure what's happened. Any ideas?

Re: Wrong Photo Showing up on Business Listing

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi Tim,
3 more phone calls today so far. Any idea how long this type of thin takes to resolve?
Once again many thanks!
Jim

Re: Wrong Photo Showing up on Business Listing

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Tim, police mug shot still there when googling our business name of sk8 47 or sk8 47 skating & fun center. Have reported it as wrong image many times. Customers very concerned. Can anything be done soon? Many thanks. Jim