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Wrong Photo Showing up on Business Listing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

TreeUmph Adventure Course

21805 E State Road 70

Bradenton, FL 34202

941-322-2130

855-322-2130

https://plus.google.com/u/0/+TreeumphManatee

 

We have been having an issue of a photo that is completely unrelated to our business showing up at the featured photo on our listing when you search our name.  We have had our listing verified for about a year, but only recently been having this problem.

 

We have a profile, logo, and cover photo.  We also have multiple photos in the different categories that it allows in the listing like "our team" "in action" etc.  We also post to our Google+ page fairly regularly.

 

We called Google twice and the only suggestion offered was to delete our profile and cover photos and re upload them so the system would recognize the change and hopefully override the unrelated photo.  We did this once and it fixed the problem but only temporarily.

 

Someone please help :(

2 Expert replyverified_user

Re: Wrong Photo Showing up on Business Listing

Top Contributor
# 2
Top Contributor

Hi @Amariah D

 

Which photo is it?, can you provide a link to it please or a screenshot.

 

Thanks



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Wrong Photo Showing up on Business Listing

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

https://www.google.com/maps/uv?hl=en&pb=!1s0x88c33695c623e5c7:0x6e1d3a53c1a24f75!2m5!2m2!1i80!2i80!3...

This is the link to the incorrect photo. It's the first photo that shows up on our business listing in the regular google search.

Re: Wrong Photo Showing up on Business Listing

Top Contributor
# 4
Top Contributor
That link is blank ?



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Wrong Photo Showing up on Business Listing

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
The link works on all my devices.

If you search "TreeUmph" you will see our business pop up on the right hand side and it's the very first photo that is featured: https://www.google.com/?gws_rd=ssl#q=treeumph

Here is a link to the original image: http://www.gorillaaerials.com/images/heritageharbor.jpg

and here is the link to the photo in the listing again to see if maybe this one works better: https://www.google.com/maps/uv?hl=en&pb=!1s0x88c33695c623e5c7:0x6e1d3a53c1a24f75!2m5!2m2!1i80!2i80!3...

Re: Wrong Photo Showing up on Business Listing

Top Contributor
# 6
Top Contributor

Hi @Amariah D

 

Finally found it.

 

Have you used the image report feature?

 

screencapture (69).png

 

 

Google is aware of the problem and "apparently" trying to rectify it.

 

http://onlineownership.com/local-businesses-must-check-their-images-for-google-image-spam/

 

Use the report function. Wait 7 days, if it has not been resolved then let me know and I will see if we can get it removed another way.

 

 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Wrong Photo Showing up on Business Listing

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Thank you for the suggestion. I have reported the photo from several different email addresses yesterday at another business associates suggestion. I will be in touch if it is not removed in 7 days. I flag the image yesterday. So I will reply 6-21 if it is not resolved.

Re: Wrong Photo Showing up on Business Listing

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
The thing I still don't understand is why Google would choose photos from other sources over a verified google my business listing. I wouldn't be quite as upset if it wasn't front and center. No one can seem to give me any kind of answer as to why our profile or cover photo from Google+ wouldn't be first.

Re: Wrong Photo Showing up on Business Listing

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Amariah I saw where you posted on my thread and am replying here. Your best course of action is to continue to report the photo to Google any way available in your browser, google business page, or in the picture gallery. In your descriptions include how it can hurt your business, customers, or portrays you incorrectly. Persistence is what will get you results here, so every day or every other day send a few reports. It took several weeks to fix my problem, but eventually you should get it fixed.

Good Luck!

Re: Wrong Photo Showing up on Business Listing

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Thank you so much for the advice and taking the time to respond to this thread. I will definitely do that. I didn't want to be marked as spam by reporting to many times. But seems like if we keep it to once a day we should be okay?