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Wrong Hours Appearing on Google Knowledge Panel

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am running into an issue where the Knowledge Panel is pulling in event information from my Client's Event Calendar on their website (Event, Date, Time) but it is providing the wrong time for the event.

 

For example, the event on October 1 on the website calendar shows it runs from 11AM - 12:30PM (business is located in Fort Smith, Arkansas) but the Knowledge Panel is displaying the hours for this event as beginning at 4PM.

 

Has anyone run in to this issue? Are there any explanations as to why the hours are different - could it have something to do with time zones?

 

Any help here would be greatly appreciated.

 

Business Name: Painting With a Twist

Business Address: 3875 Phoenix Avenue, Fort Smith, AR 72903

Google+ URL: https://plus.google.com/b/108530200675198872122/108530200675198872122/about?gmbpt=true&hl=en

 

1 Expert replyverified_user

Wrong Hours Appearing on Google Knowledge Panel

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Wrong Hours Appearing on Google Knowledge Panel

Top Contributor
# 3
Top Contributor

Hi Gustavo

 

When I look at your calendar, I don't see an 11am event showing.  I see two at 1:00pm, one at 4:00pm, and two at 7:00pm.

Can you provide a link to the calendar event on your website?

 

 


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Margaret O · Google My Business Top Contributor

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Wrong Hours Appearing on Google Knowledge Panel

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Sure thing Margaret. Here's the link to the full event calendar: http://paintingwithatwist.com/fort-smith/calendar/

Wrong Hours Appearing on Google Knowledge Panel

Top Contributor
# 5
Top Contributor

Thank you - just found it.  I see what you're saying. Investigating.

 


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Margaret O · Google My Business Top Contributor

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Wrong Hours Appearing on Google Knowledge Panel

Top Contributor
# 6
Top Contributor

I can't see why this has happened.
Do you/your web developer know how to use structured data?
That's the best way to tell Google what event dates and times are.

https://developers.google.com/search/docs/data-types/events

Once you make the changes to the page, resubmit the page (in search console) to be recrawled.  Hopefully it will get the KG right in time for the event.



 


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Margaret O · Google My Business Top Contributor

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