My Business
5.6K members online now
5.6K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me
star_border
Reply

Wrong Business Shows Up on Search Results & Maps

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello! I've recently claimed My Business "Cheong Leong Motors"
https://plus.google.com/+Cheongleongmotors

 

But when i searched for "Cheong Leong" on google and maps, it shows another business "Seng Leong Motors" which has quite a similar name.

https://www.google.com/#q=cheong+leong+motors


Please help!

1 Expert replyverified_user

Re: Wrong Business Shows Up on Search Results & Maps

Top Contributor
# 2
Top Contributor

since your business page is created as  "Cheong Leong Motors Sdn. Bhd." I get it with a Knowledge graph for this search term.

Wondering why you expect getting it for part of your name only if there are other similar named businesses.

 

Here are two great articles linked: http://localu.org/?s=knowledge+panel
 
And don't miss this two links 
and 
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Wrong Business Shows Up on Search Results & Maps

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Helmut,

I searched for "cheong leong motors sdn bhd" and it shows the wrong business too. ("Seng Leong Motors Sdn. Bhd.")

Edit: Added a screenshot

Screen Shot 2016-07-11 at 5.46.15 PM.png

 

Re: Wrong Business Shows Up on Search Results & Maps

Top Contributor
# 4
Top Contributor

Got it 

 

So there are two almost identical named businesses:

https://goo.gl/maps/6JGKCJJquVG2 and 

https://goo.gl/maps/4JZVU6sfcv92

 

or their MM links 

Cheong Leong Motors Sdn. Bhd.

 and 
Seng Leong Motors Sdn. Bhd.
I get the "Cheong"-biz for this query: ""Cheong Leong Motors Sdn. Bhd." Jalan Genuang, 85000 Segamat, Johor, Malaysia"

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Wrong Business Shows Up on Search Results & Maps

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Yes. That's the problem.

When users search for "Cheong Leong Motors", the knowledge panel should show our business, right?
It should only show "Seng Leong Motors" if users are search for "Seng Leong Motors".

Is there a way to change/update this knowledge panel?

"Seng Leong" is actually our competitor. So now the Knowledge Panel is sending our potential customers to them...

Re: Wrong Business Shows Up on Search Results

Top Contributor
# 6
Top Contributor
getting the Knowledge Graph on a name search is nowhere documented as
always happen..

I therefore showed you how I got the correct Knowledge Graph for
"Cheon"-Biz.
And I also linked you all the great stuff about getting a knowledge graph
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile