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Why was my review removed?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have been loosing Google Reviews at a rate of approximately 1-2 per week. They appear one day and a couple of days later they are gone. As I am reading, there are a number of reasons this could be happening. The only one that I can possibly see applying to us are if reviews are being placed from the same IP address. We are a dental office, so reviews from multiple people in the same household would actually be appropriate, since each person has their own unique and individual experience with our establishment. How can we fight to keep those reviews? 

Dove Dental Group, llc

2910 E Battlefield

Springfield, Mo 65804

417-866-7647

https://www.google.com/maps/@37.1580142,-93.2378427,15z

dovedentagroup.com

Why was my review removed?

Follower ✭ ✭ ☆
# 2
Follower ✭ ✭ ☆

Hi @Dove D,

 

Google does remove reviews if they feel they violate their review content policy. Please find a link below to that information:

 

https://support.google.com/business/answer/2622994?hl=en

Re: Why was my review removed?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for the link, I have reviewed that information previously. It is not helpful. The reviews that are being removed do not violate any of the restrictions. Three more gone over the weekend.