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Why my business is suspended?

J L
Visitor ✭ ✭ ✭
# 1
J L
Visitor ✭ ✭ ✭

1. Full business name

Luu's Asian Cuisine
2. Current business address

1104 Francis Street Longmont, Colorado 80501-3704
3. Current telephone number

(720) 600-0579
4. Google Maps URL

https://www.google.com/maps/place/Luu's+Asian+Cuisine/@40.1779895,-105.117097,18z/data=!4m5!3m4!1s0x...
5. Website (if applicable)

https://sites.google.com/view/luusasian/home

1 Expert replyverified_user

Why my business is suspended?

Top Contributor
# 2
Top Contributor

@J L

sounds strange as there is a unverified listing visible:

https://goo.gl/maps/gw4SYHpfX3B2

 

How did you "trigger" the suspension  (trying to make what edits or changes in oyur dashboard)

Or came the suspension all of sudden from Googles side without any action made by you?

 

If there would be provided by you a photo of the entrance and signage of your restaurant showing it at the location I can offer to escalate an reinstate request based on such a photo. 

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Why my business is suspended?

J L
Visitor ✭ ✭ ✭
# 3
J L
Visitor ✭ ✭ ✭

@Helmut Geissler

 

Thanks Helmut, I have added a front photo here as well as a menu showing the address.

The suspension was triggered right after I entered the code I received through postal mail as a verification process.

In addition, I found that there were two duplicate listings created in my account. So I deleted one of them.

Can you help me solve the problem? Thank you!

 

Why my business is suspended?

Top Contributor
# 4
Top Contributor

@J L

 

I'ld like to see at first a screen grab of your dashboard showing all listing managed by you regarding the locationand phone number

and the one more showing the suspended listing while in th edit mode of this listing

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Why my business is suspended?

J L
Visitor ✭ ✭ ✭
# 5
J L
Visitor ✭ ✭ ✭

Hi @Helmut Geissler

 

Please see the screenshots here.

I removed a duplicate listing from the dashboard yesterday. So now there is only one listing on my dashboard.

Why my business is suspended?

Top Contributor
# 6
Top Contributor

Hi @J L

 

escalated it ( # 719)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Why my business is suspended?

Top Contributor
# 7
Top Contributor

Google told me you have two duplicates in your dashbard @J L

 

YOu are requested to delete those duplicates before Google can lift the suspension of the suspended listing.

 

Give me here a note once the duplicates are remomed

( FMI # 719 )

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Why my business is suspended?

J L
Visitor ✭ ✭ ✭
# 8
J L
Visitor ✭ ✭ ✭

@Helmut Geissler

 

Deleted. Thanks!

Why my business is suspended?

Top Contributor
# 9
Top Contributor

forwarded this info to Google (  #719 )

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Why my business is suspended?

Top Contributor
# 10
Top Contributor

Hey @J L

 

are you really surehaving deleted both pending listing just keeping the suspended listing?

Google told me it looks you have deleted one of both existent listings only - one of both as existent beside of the suspended listing

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile